Yesterday I bought Switchfoot's new album, "Nothing Is Sound." The music is really good like their last album, however, Sony released it with the content protected. This means that it is difficult to get on the computer. I listen to most of my music on the computer, so this is a real headache for me. I don't use iTunes, just Window's Media Player. It would hang when I clicked on Rip.
Coincidently, I read an article on Slashdot about this very album. Tim Foreman from Switchfoot wrote up a detailed forum post apologizing for what Sony did with the album, along with instructions on how to get the music from the CD.
I sent this letter to Sony via their online feedback form:
I was extremely disappointed today when I tried to rip my new Switchfoot CD. When I listen to my music, 99% of the time it is on my computer, and for it not to work has really upset me and left me with a bitter feeling towards your label. I read Tim's post as mentioned on Slashdot, and I really appreciate what he as done. However, I will still be attempting to take my CD back to Wal-Mart, and find the dual disk without the copy-protection.
I realize that music copying is a difficult problem, and I don't agree with burning CDs for friends or downloading pirated music. That said though, what you have done with this CD only frustrates legitimate customers, and is hardly a speed bump for those who would copy the music illegally.
In the future, I will be more careful when purchasing music, and I won't accidentally buy one with copy protection like this. I will not let Sony run software on my computer in order for me to listen to music.
I doubt I will hear back from them.